If you have forgotten your password, you will need to create a new password. Please follow the steps outlined below (Desktop & Mobile).
Desktop
Step 1: Make your way to the Member Portal or click here.
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Click to log in to your relevant account type (member, client or provider)
Step 2: Click on the 'Forgot your password?' option
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You will now be taken to the 'Register' screen.
Step 3: From the 'Register' screen please refill your information to ensure it is safe to reset your password.
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Click 'Register' to confirm your new password. Your password has now been reset.
Mobile App
Step 1: Open the Marine Benefits Pocket Assistance app on your phone.
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Click the 'Forgot your password?' option underneath the 'Log In' button.
Step 2: Please refill your information to ensure it is safe to reset your password.
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Step 3: Click 'Forgot Password' to confirm your new password.
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Your password has now been reset.